Apr 15, 2018

VP roles are back!

By Jason Whitman • Issue #3 • View online

Hi all,

Wow, a lot has changed since my last issue in December. What then was a dearth of VP roles in NYC has flipped in just a few months. There also continues to be a steady stream of Director-level CS roles, which I’ve been posting on Twitter.

It feels like a very good time to be in the Customer Success space. Companies that have never prioritized service before are making it an area of focus, and startups are considering it a building block to add early on, versus a cost center to be forced into later.

Enjoy this impressive collection of VP roles, and please let me know if you have interview feedback to share on any of them.

Thanks for reading,

Jason

VP jobs still open since last time

Head of Customer Success & Implementation, LeagueApps

This job previously was posted as a VP gig, but now is listed as “Head,” although the job description doesn’t seem to have changed.

leagueapps.applytojob.com • Share

The Top 10

#1: Head of Customer Experience, Handy

I was excited to see this one pop up. Handy is a platform that connects users with vetted professionals for household projects (think house cleaning, TV mounting, etc.). Handy has raised more than $110 million in funding (Series C).

hire.withgoogle.com • Share

#2: Head of Customer Success, goTenna

goTenna is a mesh networking hardware and software company based in Brooklyn. The company is still small, so this is an early opportunity, reporting to the CEO. goTenna has raised $16.8 million in funding (Series B).

www.gotenna.com • Share

#3: VP, Customer Experience, Hungryroot

The food tech space is hot but also hard. I normally might avoid it, but this opportunity is early, reporting to the CEO, and also appears to have broad influence. Plus their commitment to health and nutrition is admirable. The company has raised more than $35 million in funding (Series B).

www.hungryroot.com • Share

#4: VP, Customer Success, White Ops

This gig has been open for a while. White Ops focuses on detecting and blocking malicious bots posing as real users, protecting advertisers and publishers. Cybersecurity is a hot area, and I like the technical aspects of this job. The company has raised $31 million in funding (Series B).

boards.greenhouse.io • Share

#5: Global SVP, Customer Success & Support, Botify

Botify is a suite of SEO tools for marketers and site managers to help with optimization and traffic generation. The company started in Paris and now also has offices in NYC and London. I like their focus on NPS, and that the role includes the management of both Support and CSM groups. Botify has raised $7.2 million in funding (Series A).

www.workable.com • Share

#6: VP of Customer Success, Dataiku

Dataiku is a collaborative data science platform, and has raised more than $45 million in funding (Series B). The company was founded in France and has offices in NYC, London and Munich.

www.workable.com • Share

#7: SVP, Client Services, TaskUs

TaskUs is a global customer service outsourcing company, and it seems like an interesting challenge to run CS in a CS outsourcing firm. This role is listed as remote, but the company has an office in NYC. Their 2016 and 2017 year-in-review press releases are good reads.

boards.greenhouse.io • Share

#8: SVP, Client Services, Fake Love (NYT)

Really interesting opportunity focused on growth and retention. Fake Love is a design agency that The New York Times acquired in 2016.

nytimes.wd5.myworkdayjobs.com • Share

#9: VP, Members and Community Operations, Etsy

The company has had recent challenges, with a new CEO and some layoffs, but the opportunity seems sound and ETSY has rebounded.

jobs.lever.co • Share

#10: VP, Customer Success, Shutterstock

From reviews, Shutterstock seems like it can be a challenging place to work, but I like the global nature of the role and its call center operations responsibility. Shutterstock is a public company.

www.shutterstock.com • Share

Out there but not reviewed

Jobs that came and went

VP, Customer Success, Bitly
VP, Customer Success, Gwynnie Bee
VP, Customer Experience, Ralph Lauren
VP, Customer Success, SecurityScorecard

Did you enjoy this issue?

By Jason Whitman

Hand-picked Customer Success leadership jobs in NYC

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